About SimFlyHola
Travel Smart with eSIM — Based in London, England.
Our Story
SimFlyHola was founded by a group of frequent travellers who were frustrated by the complexity and cost of staying connected abroad. After years of dealing with expensive roaming charges, unreliable airport SIM kiosks, and confusing data plans, our founders decided to build a simpler solution.
We launched our first eSIM product in 2021, initially covering a handful of European destinations. The response from customers was overwhelmingly positive, and we quickly expanded our coverage to include Asia, the Americas, and beyond. Today, SimFlyHola offers plans covering more than 190 countries and territories.
Our headquarters are located in London, England, and we serve customers across the United Kingdom and internationally. We are proud to be a UK-based business with a deep understanding of the needs of British travellers.
Our Mission
"To make international mobile connectivity simple, transparent, and affordable for every traveller."
We believe that staying connected while travelling should be straightforward. Our mission drives every decision we make — from the way we design our plans to the way we communicate with customers. We do not use hidden fees, confusing terms, or misleading marketing.
Every plan we offer is clearly described, with honest information about data allowances, validity periods, coverage areas, and any limitations. We want our customers to make informed decisions and to feel confident that they are getting exactly what they paid for.
Our Values
Transparency
We clearly state what is and is not included in every plan. No hidden charges, no surprise limitations, no fine print designed to confuse.
Reliability
We partner with established network operators to ensure consistent coverage and performance. We do not promise coverage we cannot deliver.
Simplicity
We design our products and processes to be as simple as possible. If something is complicated, we work to simplify it.
Accountability
When things go wrong, we take responsibility. We have clear processes for handling complaints and resolving issues fairly.
How We Work
SimFlyHola operates as a digital-first business. We do not have physical retail locations. All of our products are delivered digitally, and all customer support is provided by email. This allows us to keep our costs low and pass the savings on to our customers.
We source our eSIM plans from a network of established telecommunications partners. These partners operate the physical network infrastructure in each country. SimFlyHola acts as a reseller and service provider, handling the customer experience, billing, and support.
Our technical infrastructure is designed for reliability and security. We use encrypted payment processing and do not store payment card details. Customer data is handled in accordance with UK GDPR and our Privacy Policy.
Our Team
We are a small, dedicated team of professionals with backgrounds in telecommunications, software development, and customer service. Our team is based in London, and we are passionate about making international travel easier for everyone.
| Role | Responsibilities |
|---|---|
| Product Team | Plan design, network partnerships, coverage expansion |
| Technical Team | eSIM provisioning, QR code delivery, system reliability |
| Customer Support | Email support, complaint handling, refund processing |
| Compliance Team | UK GDPR, consumer law, terms and policies |
| Marketing Team | Website, content, customer communications |
Transparency & Accountability
We are committed to operating transparently. Our Policies page contains detailed information about our refund policy, complaint process, and service limitations. Our Privacy Policy explains exactly how we handle your personal data.
If you have a complaint or concern, we want to hear from you. Please contact us at [email protected] with a clear description of your issue. We aim to respond within 24 hours and to resolve all complaints within 14 days.
We do not engage in misleading advertising, hidden charges, or any practices designed to confuse or deceive customers. If you believe we have fallen short of these standards, please tell us.
Get in Touch
Email: [email protected]
Phone: +44 20 7946 0202
Address: 47 Old Street, London EC1V 9HL
Go to Contact Page